If you have a problem with your water and sewer bill, please contact the Utilities Customer Service office located at Town Hall, 6591 Orange Drive. The office is open Monday thru Friday from 8:30 am to 5:00 pm. The telephone number is 954-797-1065.
Opening a New Account
Accounts can be opened in person at Town Hall during regular business hours. A deposit and short application form is required (attach application form). Deposit for residential owner-occupied units is $100 for water and sewer ($50 water/$50 sewer). Deposit for residential rental-occupied units is $150 for water and sewer ($75 water/$75 sewer). Commercial deposits are based on meter size. Commercial customers will need to provide proof of having obtained an Occupational License prior to establishing an account. For information on Occupational Licenses, please call 954-797-1178. There is a $30 New Account Charge for setting up the account; this will appear on a customer’s first bill listed as "Connection Charge". Deposits and payments can be made with cash, check, or money order. Credit
card and debit card payments are not accepted.
Billing
You will receive a Town of Davie Utilities bill for your water and sewer service each month (owners are responsible for payment of base charges on vacant units). Your meter will be read on a 30 day cycle. If you believe an error has been made on your bill, you may contact the Customer Service Department at 954-797-1065. For your convenience, there is a night deposit box located along the drive way on the west side of the Town Hall Complex. Payments dropped after 8:30 am will be processed the following business day.
No Service
If service has been disconnected and you believe this is in error, please call the Customer Service Department. When service has been discontinued for non-payment, the entire amount of the bill plus any other charges and reconnection fees must be paid in full before service can be restored.
Security Deposit Refund
Security deposits for Utilities customers with the Town of Davie are refunded once the Town no longer furnishes service to the customer. When an account is closed, the deposit will be applied to the final balance and the difference will be refunded. If the final bill is more than the deposit amount, a bill will be sent to the customer.
Delinquent Accounts
Water and Sewer bills are due upon receipt of the bill and are considered delinquent 21 days from the billing date. The due date is printed on the top of the bill; failure to pay by the due date will result in a late fee on the following month’s bill. Late fee is a minimum of $7.00 or 12% of the unpaid balance, whichever is greater. The delinquent date is printed on the bottom of the bill; failure to pay two monthly billings will result in disconnection of service. The non-payment disconnect charge is $30. If service is disconnected, the overdue balance must be paid in full to have service reconnected.
Connection Fees and Application for New Construction
Before applying for Building Permits for new construction or building additions (commercial or residential) within the Town of Davie Service Area, a Water and Sewer Service Agreement must be executed between the property owner and the Town of Davie.
The following is a list of documents required for preparation of the Agreement:
1. Letter size copy of survey of the property
2. Copy of the Deed to the property
3. Names of person(s) signing the Agreement.
4. Mailing address and telephone number of property owner
5. If the Deed is held in the name of a corporation, the following is needed:
a. Full name, address and telephone number of the corporation
b. In what state is the business incorporated
c. Is the corporation licensed to do business in the State of Florida
d. Names and titles of person(s) signing Agreement
e. If Agreement is to be signed by a Trustee or by someone with Power of Attorney, we will need supporting documentation.
6. Legal description, address, and folio number of property
7. Information as to proposed use of property:
a. Residential: Single family – number of bedrooms
Multi-family – number of bedrooms per unit
b. Commercial: Need to know specific use such as restaurant (number of seats and hours of operation), warehouse (square footage), office (square footage), etc.
8. After project is complete, we will need a reproducible Mylar of the water/sewer locations.
Locating Water and Sewer Lines
If you are planning to dig on your property where utility lines are buried (electric, water, sewer, telephone and natural gas), Florida state law requires that you notify the affected utilities at least two days prior to excavating. The utilities are required to locate their lines for you within two working days. This law was enacted to protect homeowners from possible serious injuries and from liability that can be incurred when you damage an underground utility line.
The Town of Davie Utilities Department is a member of Sunshine State One-Call of Florida. Please call the toll free number (1-800-432-4770) prior to beginning any excavation work. This number is operational Monday thru Friday from 7:00 am – 7:30 pm. Sunshine State One-Call will notify all member utilities of your excavation project and request that these utilities locate their underground facilities in the area of your proposed project. Some utilities are not participating members of Sunshine State One-Call and would need to be contacted individually.
Utility Easements
It is the responsibility of individual property owners to keep utility easements clean. This includes cutting the grass, cleaning debris and maintaining access to the water meters. Meter readers are not responsible for removing items placed on top of meter boxes (or in some cases, cars parked over meter boxes). If the meter is not accessible, it will not be read. This can result in a zero reading and an estimated bill.
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